English 
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Version: 1.1.
Preliminary provisions:
Welcome to the online shop skiprotect.si. By using our website and purchasing our products, you agree to the terms and conditions below. Please read them carefully.
The general terms and conditions of the skiprotect.si online store have been compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The online store skiprotect.si (hereinafter referred to as the “store” or “provider”) is operated by the company: Tereza prevodi, Dominique Tereza Braakman s.p. Kozarišče 65, 1386 Stari trg pri Ložu, Registration number: 820441100, Tax number: SI79095895
The provider is obliged to provide its customers with understandable rules for using the services. Customers of the provider's services must agree to the terms and conditions or articles listed below. The provider reserves the right to change the articles listed below without prior notice. You can always read the changes to the terms and conditions on our website, we will not separately inform customers about this.
The General Terms and Conditions determine the operation of our online store skiprotect.si, the obligations and rights of the user and the store, and regulate the business relationship between the provider and the buyer.
The buyer is bound by the general terms and conditions at the time of placing the order, which are valid at the time of purchase (placement of the online order). When placing an order, the buyer is each time specifically reminded of the general terms and conditions of business and confirms his/her familiarity with them by placing the order.
Information accessibility
(summary of legislation)
The provider undertakes to always provide the buyer with the following information:
a) the identity of the company (name and registered office of the company, registration number),
b) contact details that enable the user to communicate quickly and effectively (e-mail, telephone),
c) essential characteristics of the goods or services (including after-sales services and guarantees),
d) availability of items (each item or service offered on the website should be available within a reasonable time),
e) conditions for delivery of items or performance of the service (method, place and time of delivery),
f) all prices must be clearly and unambiguously specified and it must be clearly shown whether they already include taxes and transport costs,
g) method of payment and delivery,
h) time validity of the offer,
i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, whether and how much it costs the buyer to withdraw from the contract,
j) an explanation of the complaint procedure, including all information about the contact person or customer relations department.
Item offer
Due to the nature of online business, the offer on skiprotect.si is updated and changed.
The photo may not reflect the exact characteristics of the product, as this depends on many factors. Therefore, the color in the presentation photos may differ from the physical products.
Prices:
The online price applies to all users of skriprotect.si. You become a user of the skriprotect.si store by purchasing in the online store. All prices are in EUR (euros) and do NOT include VAT. VAT is not charged based on paragraph 1 of Article 94 of the ZDDV-1. (we are not liable for VAT).
Prices are valid at the time of placing the order and have no predetermined validity. You can check the prices of goods (excluding shipping costs) when placing the order, after filling in all the necessary information. The price will be displayed before adding the product to the cart, in case of ordering multiple products, the total price of the products is visible in the cart.
Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or if the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time, the provider will offer the buyer a solution that will be mutually satisfactory.
If, despite the efforts of the service provider, an incorrect price is published on the online store's website, especially if it deviates significantly from generally applicable prices or if prices of "0" or "1" euro appear due to errors in the system, the service provider is not obliged to deliver the goods at the incorrect price, but may offer delivery at the correct price, and the buyer may in this case either maintain his intention to purchase the goods or withdraw from the purchase.
Prices apply when paying with the above payment methods, under the above conditions.
All payments are non-refundable unless otherwise specified by the provider.
Discounts, promotional codes and other discounts do not stack.
Payments:
Payment for products can be made using the following payment methods:
Bank card Payment by credit card: the buyer can pay for the order with a Visa, MasterCard, American Express, Maestro, etc. credit card.
Banktransfer (by invoice) upon confirmation of the order, the buyer will receive an invoice with payment information to the provided email address.
The provider issues an invoice to the buyer, with itemized costs. The buyer receives the invoice to the email address upon completion of the order - a few days after the package is handed over to the delivery service, or receives it together with the delivered items from the online store. The buyer is obliged to check the correctness of the information on the invoice and inform the seller of any errors within eight days of receipt. Objections made later regarding the correctness of the issued invoices will not be taken into account.
Discounts and promotions
Skiprotect.si may offer its customers a limited-time discount, which is clearly marked on the product page.
All products from our sale can be included in the promotion, and the promotion lasts until the deadline indicated on the product. The promotion runs until canceled and is time-limited. The benefit for the buyer is reflected in the reduced price, the % of the promotion is not predetermined, but is determined on the day the promotional offer is created.
Promotional code or voucher code offers various purchase benefits and is limited in time. You can only use 1 online voucher code per purchase in the online basket. Promotional codes are not compatible with each other.
A promotional code is a code that the customer enters in the first step of the online purchase. The customer enters the promotional code in the field before placing the order under “Promotional code”. The discount or benefit will be applied immediately afterwards.
Returns
The consumer (this applies exclusively to natural persons who acquire goods for purposes outside their gainful activity) has the right to notify the company within 14 days of receiving the goods (via the contact email address info@skriprotect.si) that they are withdrawing from the contract without needing to provide a reason for their decision. The deadline starts to be counted one day after the date of receipt of the shipment or goods. The cost that burdens the consumer in relation to withdrawal from the contract is the cost of sending the goods, which is charged according to the delivery service's price list and depends on the weight of the goods or package. The goods must be returned to the seller no later than within 14 days from the sent message from the contract withdrawal message. The goods must be returned undamaged, without visible signs of use, in the unchanged quantity, and in undamaged packaging.
The refund will be issued immediately once the contract withdrawal process is completed, but no later than 14 days after receiving the contract withdrawal message. The consumer can withdraw from the purchase by making an unambiguous statement that clearly indicates their intent to withdraw from the contract.
To ensure the certainty, accuracy, and timeliness of the refund and to provide a record of payments, the refund will be made exclusively using the same payment method that the buyer used for the purchase.
The right to exchange goods, receive a refund, warranty, substantial defects, and improperly performed services are further regulated by the provisions of the Consumer Protection Act.
Products that have been personalised with a print (name, nickname or other personalised motif) cannot be returned or exchanged. (name, nickname, or other customized motif), is not possible.
A refund is not possible for items made according to the precise instructions of the consumer and tailored to their personal needs (personalization).
Return address: SKIPROTECT, Kozarišče 65, 1386 Stari trg pri Lož, Slovenia
Damaged Goods
If you notice upon receiving the shipment that the item or package is physically damaged, missing contents, or shows signs of being opened, you need to initiate a compensation process with the delivery service. You can do this by taking the package to the post office as soon as you notice the damage or no later than 14 days after receiving the package. Inform the delivery service that a Report on the damaged shipment needs to be filled out, and then sign it. Together with the delivery service, we will ensure that the compensation process is resolved as quickly as possible.
We ask that you immediately notify us of any damaged goods at our email address info@skriprotect.si.
Substantive error
When is a defect substantial? Primarily when:
– the item does not have the features that allow its normal use;
– the item does not have the characteristics necessary for the specific use for which the buyer is purchasing it, and which were known to the seller;
– the item does not have the features and qualities that are explicitly agreed upon or prescribed;
– the item delivered to the buyer does not match the model, except for models shown for notification purposes;
In the event that the customer acts on their own regarding a substantial defect of the product (attempting to repair the item themselves) before reporting the substantial defect to the seller (or an independent repair is agreed upon with the seller), the seller can no longer accept the complaint.
How is the suitability of the item checked? It is checked with another flawless item of the same kind, as well as with the manufacturer's statements or indications on the item itself.
How is a substantial defect claimed?
The buyer must notify us of any potential substantial defect, along with a precise description of it, at their own expense within the legally prescribed period. The buyer also enables us to inspect the item.
A consumer may exercise their rights regarding a substantial defect if they notify the seller of the defect within two months from the day the defect was discovered. The right to claim substantial defects is further regulated by the provisions of the Consumer Protection Act.
To claim a substantial defect, send us a message at info@skriprotect.si
Delivery
We offer delivery to the following regions and countries:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Croatia, Ireland, Italy, Latvia, Lithuania, Luxembourg, Hungary, Germany, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
The delivery time of items depends on your location and the chosen delivery method. The estimated delivery time of products will be visible before placing the order when calculating the delivery costs.
Estimated delivery time in Slovenia: 1-2 working days.
Estimated delivery time in the EU: 1-5 working days.
Estimated delivery time in the EU with DHL Express: 1-2 working days.
he production time of personalized items may differ from what is stated at the time of order. If this happens, we will notify you in advance via email or phone call. We will do our best to ship the item as soon as possible.
The delivery cost for each order is calculated at the end of the purchase, as it depends on the weight of the package and the delivery location. The delivery cost varies between different countries.
We deliver products via courier services GLS and DHL, depending on the chosen delivery method and delivery location.
Communication
The provider will contact the user via means of distance communication only if the user does not expressly object to this.
Promotional emails will contain the following components:
– they will be clearly and unambiguously marked as advertising messages,
– the sender will be clearly visible,
– various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participating in them will also be clearly defined,
– the method of unsubscribing from receiving advertising messages will be clearly presented,
– the provider will expressly respect the user's wish not to receive advertising messages.
Child protection
Advertising messages will be clearly visible (taking into account age) and clearly separated from games and competitions. Any communication aimed at children will be appropriate for their age and will not exploit children's trustworthiness, lack of experience or sense of loyalty.
The Provider may not accept an order from someone it knows or suspects to be a child without the express permission of their parents or guardians.
The Provider may not accept any personal data concerning children without the express permission of their parents or guardians. The Provider may also not disclose data received from children to a third party, with the exception of parents or guardians.
The provider may not offer free access to products or services that are harmful to children.
Code of Conduct
As an online retailer, we adhere to high standards in handling orders, returns and complaints from our customers. In accordance with Article 7, Paragraph 6 of the Electronic Commerce Act (ZEPT), we declare that we are not a signatory or member of the Code of Conduct for Online Merchants.
Disclaimer
The provider makes every effort to ensure that the information published on its website is up-to-date and correct. However, the characteristics of the items, delivery time or price may change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the buyer of the changes and allow him to cancel the order or replace the ordered item.
The provider is not responsible for the content of opinions on articles written by visitors. The provider reviews opinions before publishing and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any liability arising from the information in the opinions.
Although the provider makes every effort to provide accurate photographs of the items for sale, all photographs should be taken as symbolic. Photographs do not guarantee the properties of the item. The same applies to video presentations, which are intended to better demonstrate the use of the item, and in which props that do not belong to the supporting item of a particular offer published on the skiprotect.si website may be used.
The provider has the option to withdraw from the contract with the customer only if a manifest error is identified (Article 46 of the Civil Code). A manifest error is defined as the essential characteristics of the object and all errors that are considered decisive according to the customs of trade or the intention of the parties and that the provider would not have confirmed or concluded the contract if it had been aware of. This also includes manifest errors in the price.
The provider reserves the right to change the terms and conditions at any time and in any way, regardless of the reason and without prior notice.
Out-of-court settlement of consumer disputes
The Provider complies with applicable consumer protection legislation. The Provider makes every effort to fulfill its obligation to establish an effective complaints handling system and to designate a person with whom the Buyer can contact by phone or e-mail in case of problems. The complaint handling procedure is confidential.
The Provider is aware that the essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the Provider makes every effort to resolve any disputes amicably.
In accordance with legal norms, we do not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act. Tereza translations, Dominique Tereza Braakman s.p., which, as a provider of goods and services, enables online trade in the EU, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website.
The platform is available to consumers at the link HERE.
These rules are based on the Law on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
Conditions of participation in prize competitions
Definition of terms:
The organizer of the prize draw is Tereza prevodi, Dominique Tereza Braakman s.p., Kozarišče 65, 1386 Stari trg pri Ložu, hereinafter referred to as the “Organizer”.
A prize draw participant is a natural person who participates in our prize draw, hereinafter referred to as the "Participant".
Participation in the prize draw/giveaway:
Participants in the prize game may be natural persons of legal age who are citizens of the countries in which the provider supplies its items. Persons employed by the prize game organizer and their immediate family members, as well as persons employed by other legal entities related to the implementation of this prize game, may not participate in the prize game. Legal entities may not be participants in the prize game. Persons who do not accept the rules of the prize game may not participate in the prize game. It is considered that the participant has accepted the rules of the prize game by participating in the announced prize game. Participation is voluntary and free of charge.
A purchase in the online store is not a condition for participation in the prize draw. The method of participation in prize draws is determined individually for each prize draw and is clearly indicated when the prize draw is announced.
Obligations of the winner
The prize cannot be paid out in cash, nor can it be exchanged for another product.
The winner is obliged to provide the organizer of the prize game with their personal data in writing (via e-mail) - first name, last name, address, e-mail address, telephone number and tax number, no later than two days after receiving notification of winning the prize.
The organizer of the prize game is responsible for paying all taxes on the prizes, including VAT. The winners of the prizes will receive a certificate in accordance with the Personal Income Tax Act and the Rules on the Delivery of Data for Personal Income Tax Assessment. The winner must declare the value of the prize in his/her personal income tax return. Upon accepting the prize, the winner must sign a declaration of acceptance of the prize. The organizer is not responsible for any taxes related to other prizes. If the winner fails to fulfill all obligations, it is considered that he/she does not want to accept the prize, and the organizer is exempt from all obligations to the winner under this prize game and acquires the right to use the prize for other purposes. The prizes are not transferable.
If the organizer of the prize game does not receive all the required information and the declaration of receipt of the prize within three (3) business days after notifying the winner that he or she has been drawn (due to incomplete or incorrect information or because the winner declares that he or she does not wish to accept the prize), it is deemed that the winner does not wish to accept the prize, and the organizer is released from all obligations to the winner under this prize game and acquires the right to use the prize for other purposes.
Prize
The prize of the giveaway is clearly defined in the announcement of each prize game and may vary between prize games.
Accepting the prize
The winner must claim the prize within 30 days of receiving notification of the prize. If the winner fails to claim the prize within the time limit, he/she forfeits the right to the prize, which may be awarded to another entrant by the Organiser. Prizes cannot be exchanged for cash or any other prize.
Protection of personal data
The organizer of the prize game protects all personal data obtained from participants during the prize game in accordance with the regulations governing the protection of personal data. The organizer may use personal data obtained from participants exclusively for the purposes for which they were obtained. The participant of the prize game agrees that the organizer may send him notifications regarding the organizer's offer. The participant or his guardian or legal representative may at any time revoke his consent to the use of personal data obtained in the prize game for direct marketing purposes. The organizer of the prize game reserves the right to organize the award ceremony as a public event. By participating in the prize game, the participant allows his name and address to be used in audio, photo and video material of the prize game organizer. The winner allows the organizer of the prize game to publish his personal data in the media and on the world wide web for the purpose of informing about the results of the draw or accepting the prize.
Responsibility
Entrants enter the prize draw at their own risk. The Organisers and the persons involved in the running of the prize draw shall not be liable for any damages arising from the prizes. The Organiser accepts no liability for any undesirable consequences suffered by the entrant and/or any third party as a result of participation in the prize draw or as a result of the use of the prize.
The Organiser shall also not be liable if the server is unavailable, unless this is attributable to gross negligence or wilful misconduct which the Organiser is obliged to represent. Furthermore, the Organiser shall not be liable for any technical failures and malfunctions beyond its control (such as network or power failures).
In the exceptional event of early termination of the prize draw for reasons beyond its control (e.g. force majeure), the Promoter reserves the right to award the prizes to those who have participated in the prize draw up to the time of termination or to not complete or to terminate or suspend the prize draw without any obligation to the entrants. The Promoter will notify any termination of the prize draw via www.skiprotect.si. In such a case, the Agency shall not be liable for any damage caused to the participants. The Organiser's decision on all matters relating to the prize draw or the application of the rules shall be final and binding on all entrants.
Changes to the Rules
The Promoter reserves the right to amend these Terms and Conditions or to cancel the Sweepstakes if required to do so for legal, technical or commercial reasons.
Dispute resolution
All complaints regarding the prize draw will be resolved by the Promoter. The Promoter undertakes to resolve justified complaints as soon as possible and to inform the complainant accordingly. Any disputes relating to this prize draw which cannot be resolved amicably shall be subject to the jurisdiction of the plaintiff's place of permanent residence.
Final provisions
The provider reserves the right to change the terms and conditions of business without prior notice to the client.
In the event of a change to the Terms and Conditions, the Supplier will notify the Customer via the contact email address provided at the time of purchase.
For any additional questions and explanations, we are available at info@skriprotect.si.
Version: 1.1.
Published: 20.11.2024
Updated: 11.2.2025