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Version: 1.0.
Delivery
We offer delivery to the following regions and countries:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Croatia, Ireland, Italy, Latvia, Lithuania, Luxembourg, Hungary, Germany, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
The delivery time of items depends on your location and the chosen delivery method. The estimated delivery time of products will be visible before placing the order when calculating the delivery costs.
Estimated delivery time in Slovenia: 1-2 working days.
Estimated delivery time in the EU: 1-5 working days.
Estimated delivery time in the EU with DHL Express: 1-2 working days.
he production time of personalized items may differ from what is stated at the time of order. If this happens, we will notify you in advance via email or phone call. We will do our best to ship the item as soon as possible.
The delivery cost for each order is calculated at the end of the purchase, as it depends on the weight of the package and the delivery location. The delivery cost varies between different countries.
We deliver products via courier services GLS and DHL, depending on the chosen delivery method and delivery location.
Damaged Goods
If you notice upon receiving the shipment that the item or package is physically damaged, missing contents, or shows signs of being opened, you need to initiate a compensation process with the delivery service. You can do this by taking the package to the post office as soon as you notice the damage or no later than 14 days after receiving the package. Inform the delivery service that a Report on the damaged shipment needs to be filled out, and then sign it. Together with the delivery service, we will ensure that the compensation process is resolved as quickly as possible.
We ask that you immediately notify us of any damaged goods at our email address info@skriprotect.si.
Substantive error
When is a defect substantial? Primarily when:
– the item does not have the features that allow its normal use;
– the item does not have the characteristics necessary for the specific use for which the buyer is purchasing it, and which were known to the seller;
– the item does not have the features and qualities that are explicitly agreed upon or prescribed;
– the item delivered to the buyer does not match the model, except for models shown for notification purposes;
In the event that the customer acts on their own regarding a substantial defect of the product (attempting to repair the item themselves) before reporting the substantial defect to the seller (or an independent repair is agreed upon with the seller), the seller can no longer accept the complaint.
How is the suitability of the item checked? It is checked with another flawless item of the same kind, as well as with the manufacturer's statements or indications on the item itself.
How is a substantial defect claimed?
The buyer must notify us of any potential substantial defect, along with a precise description of it, at their own expense within the legally prescribed period. The buyer also enables us to inspect the item.
A consumer may exercise their rights regarding a substantial defect if they notify the seller of the defect within two months from the day the defect was discovered. The right to claim substantial defects is further regulated by the provisions of the Consumer Protection Act.
To claim a substantial defect, send us a message at info@skriprotect.si
Returns
The consumer (this applies exclusively to natural persons who acquire goods for purposes outside their gainful activity) has the right to notify the company within 14 days of receiving the goods (via the contact email address info@skriprotect.si) that they are withdrawing from the contract without needing to provide a reason for their decision. The deadline starts to be counted one day after the date of receipt of the shipment or goods. The cost that burdens the consumer in relation to withdrawal from the contract is the cost of sending the goods, which is charged according to the delivery service's price list and depends on the weight of the goods or package. The goods must be returned to the seller no later than within 14 days from the sent message from the contract withdrawal message. The goods must be returned undamaged, without visible signs of use, in the unchanged quantity, and in undamaged packaging.
The refund will be issued immediately once the contract withdrawal process is completed, but no later than 14 days after receiving the contract withdrawal message. The consumer can withdraw from the purchase by making an unambiguous statement that clearly indicates their intent to withdraw from the contract.
To ensure the certainty, accuracy, and timeliness of the refund and to provide a record of payments, the refund will be made exclusively using the same payment method that the buyer used for the purchase.
The right to exchange goods, receive a refund, warranty, substantial defects, and improperly performed services are further regulated by the provisions of the Consumer Protection Act.
Products that have been personalised with a print (name, nickname or other personalised motif) cannot be returned or exchanged. (name, nickname, or other customized motif), is not possible.
A refund is not possible for items made according to the precise instructions of the consumer and tailored to their personal needs (personalization).
Return address: SKIPROTECT, Kozarišče 65, 1386 Stari trg pri Lož, Slovenia
For any additional questions and explanations, we are available at info@skriprotect.si.
Version: 1.0.
Published: 10.02.2025
When purchasing in the online store, the buyer agrees to the general terms and conditions of business, which are a supplement to our return and delivery policy.
The General Terms and Conditions are published at the address below:
https://skiprotect.si/general-terms-and-conditions/